Support and FAQ.

Troubleshooting guide

Most problems with an SEO plugin come down to a handful of causes: caching, another plugin or the theme doing the same job, or a setting that hasn’t been turned on yet. This guide goes through the issues people run into most often, grouped by area, with the fix for each. If yours isn’t here, the end of the page explains how to get help.

Installation and activation

The plugin won’t upload

Make sure you’re uploading the zip file itself, not an unzipped folder, under Plugins, then Add New, then Upload Plugin. If WordPress says the file is too large, your host’s upload limit is too low; ask them to raise it, or upload the unzipped rilea folder to wp-content/plugins by FTP and activate it from the Plugins screen.

“The plugin requires a newer version”

Rilea SEO needs WordPress 6.0 or later and PHP 7.4 or later. Your hosting control panel usually lets you change the PHP version. Update WordPress from Dashboard, then Updates.

The Rilea SEO menu doesn’t appear

Check the plugin is activated. If it is, your user role may not have permission to manage SEO settings. Administrators always do; other roles can be given access in Rilea SEO’s role manager.

Importing from another plugin

Some titles or descriptions didn’t come across

The importer copies what your old plugin saved in the database. If a page used your old plugin’s default template rather than a custom title, there was no custom title to copy, and Rilea SEO will use its own template instead. Check Rilea SEO, then Settings, then Titles & Meta, and adjust the templates if needed.

My redirects are missing

The importer brings across redirects created by Yoast SEO Premium or Rank Math. Redirects created by a separate redirect plugin or in your server configuration aren’t part of the SEO plugin’s data, so they stay where they are and keep working.

Can I go back to my old plugin?

Yes. The importer doesn’t change or delete your old plugin’s data. Deactivate Rilea SEO and reactivate the old plugin, and your site is as it was. Changes you made in Rilea SEO afterwards won’t carry back.

Titles and meta descriptions

My new title isn’t showing

Clear any page cache, from your caching plugin, your host or a CDN, then check the page in a private browser window. Search results take longer: search engines show the new title after they recrawl the page, which can take days or weeks.

Google shows a different title from the one I set

Search engines sometimes rewrite titles they think don’t match the page well, for example when a title is very long, stuffed with keywords or doesn’t reflect the content. Keep titles accurate and within the length the Google preview shows.

The title on my site doesn’t change at all

Some older or custom themes print a hard-coded title tag instead of letting WordPress manage it. Rilea SEO relies on WordPress’s standard title support. If your theme doesn’t use it, the theme needs a small update, or a theme developer can switch it to WordPress’s title support.

I see two titles or two meta descriptions in the page source

Another SEO plugin or your theme is printing its own tags. Deactivate the other SEO plugin, or turn off your theme’s SEO options. Only one source should print titles, descriptions, canonical tags and schema.

Sitemaps

The sitemap shows a 404

Go to Settings, then Permalinks, and click Save. This refreshes WordPress’s URL rules so /sitemap_index.xml works. Clear your page cache afterwards.

The sitemap shows a message about XSLT

Some browsers show a notice instead of the styled sitemap. That’s a browser display issue, not a problem with the sitemap. Search engines read the XML underneath without any trouble.

A page is missing from the sitemap

Check that the page is published, isn’t set to noindex, isn’t excluded in its Rilea SEO panel or by ID in the sitemap settings, and that its post type is included in the sitemap.

Search Console says “Couldn’t fetch”

On a newly added property, this often appears for a while after the first submission and clears on its own. If it persists, open the sitemap in a private browser window to confirm it loads, and check that a security plugin or firewall isn’t blocking search engine crawlers.

Schema

The Rich Results Test shows two Product or Organization entries

Your theme or another plugin is also outputting schema. Turn off the other source so Rilea SEO’s connected graph is the only one.

A required property is missing

The Rich Results Test lists what’s missing for each type. For products, add the brand, GTIN or MPN in the Rilea SEO panel, and shipping and returns in the WooCommerce settings. For local businesses, complete your details in the Local SEO settings.

My FAQ block doesn’t show stars or questions in Google

Google now shows FAQ rich results only for a small number of authoritative sites, and no longer shows How-To rich results. The markup is still valid; it just won’t change how most pages look in search.

Redirects and 404s

A redirect isn’t working

Clear your page cache and test in a private window, because browsers remember redirects. Check the rule’s match type: an exact match won’t catch a URL with a trailing slash or a query string if the rule doesn’t include it. Make sure the redirect manager is turned on in Rilea SEO, then Settings, then Redirects & 404.

The page loads forever or shows “too many redirects”

Two rules are sending visitors in a loop, or a rule’s target matches its own source pattern. Find the rules involved and fix or remove one of them.

The 404 monitor is full of strange URLs

Bots constantly probe sites for common files and admin pages. Those entries are harmless. Focus on 404s that look like your own content and get repeated hits.

IndexNow

Submissions fail

IndexNow needs its key file to be reachable at your site’s root. Open the key file link shown in Rilea SEO, then Settings, then IndexNow. If it doesn’t load, a security setting or cache rule may be blocking it.

Google isn’t picking up my changes faster

Google doesn’t use IndexNow. For Google, use your sitemap and the URL Inspection tool in Search Console.

Breadcrumbs and local details

Breadcrumbs don’t appear

Turn breadcrumbs on in Rilea SEO, then Settings, then Breadcrumbs, then add them to your pages with the breadcrumbs block, the rilea_breadcrumb shortcode or the rilea_breadcrumbs template function in your theme.

The address or opening hours shortcode shows nothing

Fill in your business details in Rilea SEO, then Settings, then Local SEO. The shortcodes read from those settings.

The Shopify app

The dashboard says the app isn’t active on my theme

Click the button on the dashboard to open the theme editor with the app embed selected, click Save in the theme editor, then click Check again.

My homepage title doesn’t change

Shopify doesn’t allow apps to change the homepage title and description. Copy the result from Rilea SEO and paste it into Online Store, then Preferences.

I see duplicate schema on product pages

Run the theme setup check in the app’s tools. It shows which tags come from your theme and which from Rilea SEO, and how to remove the duplicates.

Conflicts with other plugins

Most plugins work alongside Rilea SEO without any trouble. Conflicts usually come from plugins that do the same job:

• Other SEO plugins. Only one SEO plugin should be active. Running two prints duplicate titles, descriptions, canonical tags and schema.
• Separate schema plugins. If you use a dedicated schema plugin, decide which one should output each type, and turn the other off for that type.
• Separate redirect plugins. These can run alongside Rilea SEO, but having redirects in two places makes them harder to manage. Consider moving them into Rilea SEO with a CSV import.
• Caching and optimisation plugins. These don’t conflict, but they can show old versions of pages, sitemaps and redirects. Clear their cache after changing SEO settings.

To find a conflict, deactivate other plugins one at a time on a staging site and check whether the problem goes away.

Performance questions

Rilea SEO is designed to stay light on the front end. It adds its meta tags and one JSON-LD script to each page, loads block styles only where its blocks are used, and caches sitemaps. The content analysis runs in the editor, not on your live pages. If your site feels slower after installing it, check whether a caching plugin needs its cache cleared, and whether another plugin is now duplicating work Rilea SEO already does.

Settings questions

Can I stop editors from changing site-wide settings?

Yes. In Rilea SEO’s role manager, choose which roles can change settings, manage redirects and use the bulk tools. Editors can still optimise their own posts in the Rilea SEO panel without access to site-wide options.

Can I copy my settings to another site?

Yes. Go to Rilea SEO, then Tools, back up your settings on one site and restore them on the other. Then change the details that are specific to the new site, such as its name, logo and verification codes.

Before you update

Rilea SEO updates are free. Before updating any plugin on an important site, it’s good practice to take a backup, and on large or business-critical sites, to try the update on a staging copy first. After updating, clear your caches and check a couple of pages and your sitemap.

Reporting a problem

If none of the above helps, we’d like to hear about it. A good report gets a faster answer. Include:

• Whether you’re using WordPress or Shopify
• Your Rilea SEO version, and your WordPress or Shopify theme
• Your WordPress and PHP versions, for WordPress
• A list of other active plugins, especially caching, security and SEO plugins
• The exact steps that cause the problem, what you expected and what happened instead
• The URL of an affected page and a screenshot, if you can

Email rileaseo@gmail.com or use the contact form.